Lonan Global ("we", "us", or "our") operates the Lonan Global mobile application (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
1. Information We Collect
We may collect the following types of information:
- Account information: name, email address, and profile photo.
- Booking information: tour bookings, event registrations, and payment details processed securely via our payment providers.
- Content: posts, reels, comments, messages, and reviews you create.
- Location: approximate location used to surface nearby guides, events, and attractions.
- Device data: device identifiers, push notification tokens, and usage analytics.
2. How We Use Your Information
- To create and manage your account and profile.
- To process bookings, events, and payments.
- To connect tourists with local tour guides.
- To send booking confirmations, reminders, and notifications.
- To moderate content and enforce our Community Guidelines.
- To detect and prevent off-platform payment solicitation, fraud, and other policy violations.
- To improve and secure the Service.
3. Sharing of Information
We share information only as necessary to operate the Service:
- With guides and tourists to facilitate bookings and communication.
- With payment processors (e.g., Stripe / Wix Payments) to complete transactions.
- With service providers that support our infrastructure and analytics.
- When required by law or to protect our rights and users.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time from the app menu.
5. Data Security
We use industry-standard safeguards to protect your information. Payment details are handled by certified payment processors and are not stored on our servers.
6. Your Rights
You may access, update, or delete your personal information through the app. You may also contact us to exercise your privacy rights under applicable law.
7. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by other means.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at lonanglobal@gmail.com.